Login or Join
← Show All Apps
Customer journey maps
There's no easy way to understand your customer experience, but journey maps can help you gain empathy and identify opportunities to improve the experience.
If you really want to create a product or service that meets your customer needs, you need to build and test raw prototypes of your solution and get feedback.
The best way to understand your customers needs, desires, fears and opinions is to directly speak with them and spend a day walking in their shoes.
Define the problem
Before you can create a project plan or start building prototypes, you need to first understand your problem.
What is experience design
Service design (or experience design) is all about learning about people, and building services, products, experiences or solutions that they need and desire.
Login or signup to get started
To begin, what's your email address?
What's your name?
What's your password?
We sent a link to reset your password to your email.
Create a new password
I agree to the
The information you provide here will help provide you with more relevant content. We don't share your individual data with third parties, unless you explicitly consent. We'll always ask you. However, we do provide anonymised aggregate insights and statistics to some third parties which help make our service better.
Choose a file