Dale Clifford.
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Experience design

  • What is experience design
    Service design (or experience design) is all about learning about people, and building services, products, experiences or solutions that they need and desire.
  • Define the problem
    Before you can create a project plan or start building prototypes, you need to first understand your problem.
  • Uncovering empathy
    The best way to understand your customers needs, desires, fears and opinions is to directly speak with them and spend a day walking in their shoes.
  • Building prototypes
    If you really want to create a product or service that meets your customer needs, you need to build and test raw prototypes of your solution and get feedback.
  • Customer journey maps
    There's no easy way to understand your customer experience, but journey maps can help you gain empathy and identify opportunities to improve the experience.
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