Let me help you design &
create amazing experiences
I’m passionate about CX transformation and designing world-class experiences. I’ve led large-scale market integrations and transformation programs across insurance, energy, real estate, and utilities, working with major brands like IAG, AGL, and REA Group to address broad customer needs — balancing operational efficiency, regulatory requirements, and seamless customer experiences at scale.
Strategy & Transformation
- IT Operations
- CX Transformation
- Innovation Strategy
- Cybersecurity
- Process Governance
- Knowledge Management
- Marketing Strategy
- Service Excellence
- DevOps Pipelines
- User Interface Design
- Risk & Compliance
- Change Frameworks
- Training & Coaching
- Management Consulting
- Business Optimisation
- Quality Assurance
- Human Centred Design
I’ve been building websites since before MySpace was cool.
Now, I teach others how to innovate.
- WordPress 15+ Years
- Salesforce Sales Cloud 5+ Years
- Salesforce Service Cloud 3+ Years
- Salesforce Shield 4+ Years
- Microsoft SharePoint 12+ Years
- HCD Facilitator 8+ Years
- AWS 8+ Years
- PHP 15+ Years
- HTML 20+ Years
- CSS 20+ Years
- Stripe.com (since 2012)
- JavaScript 20+ Years
- Xcode 12+ Years
- SwiftUI 5+ Years
- SQL 18+ Years
- Figma 4+ Years
- SketchApp 4+ Years
- AWS Route53 8+ Years
- Amazon Connect 4+ Years
- 日本語 25+ Years
- Türkçe 5+ Years
I’m Dale!
With 20+ years’ experience building and innovating with Australia’s biggest brands in Energy, Utilities, Insurance, Entertainment, Telecommunications, Real Estate, Air Freight Logistics and more!
Let me help you design & create amazing experiences.
..where possible I promote Creative Commons Attribution in my work (you can copy anything I’ve produced that’s not commercially sensitive and iterate on it), I contribute to Conservation Research activities, and I contribute 1% of my revenue to carbon removal projects.
