Operations & Innovation Manager

Since 2023, my role expanded as a senior operations and innovation leader, managing 30+ team members and contractors.

2021 Ignite Utility Connections

In 2021, I worked with the Rent Team to design, develop and iterate on the revolutionary Ignite platform, to manage marketing, consent and integration layers for Utility Connections.


LaunchVic Digital Innovation Festival

Attended the LaunchVic Digital Innovation Festival, supporting tech startups and venture capitalists.


AWS - Web Hosting & Cloud Compute

Since 2018, I've leveraged Amazon Web Services for private-contract web design and development services.


SGIO Customer Experience Program

Managed the SGIO Customer Experience Program, including Workshops and supporting brand partnerships with West Coast Eagles.


AIME Mentoring

I have an active Working with Children Volunteer Check as part of the AIME Mentoring program.


CCI Global, Durban South Africa - CX Program

In October 2015, I travelled to CCI Global Call Centres and Careerbox in Durban South Africa to implement a Customer Experience and Recruitment Program for 500+ seat Sales, Service and Claims centre for Insurance Australia Group, Coles Insurance, SGIO and SGIC brands.


Tatebayashi, Japan

In 2003, I travelled to Tatebayashi, Japan as part of an exchange program.


Japanese Tourism Experience

I gained work experience at Japan Travel Bureau, including Japanese tour guide at Dreamworld, Gold Coast.
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