2023
Operations & Innovation Manager
Since 2023, my role expanded as a senior operations and innovation leader, managing 30+ team members and contractors.
2021
realestate.com.au Ignite Utility Connections
In 2021, I worked with the realestate.com.au Rent Team to design, develop and iterate on the revolutionary Ignite platform, to manage marketing, consent and integration layers for Utility Connections.
2019
LaunchVic Digital Innovation Festival
Attended the LaunchVic Digital Innovation Festival, supporting tech startups and venture capitalists.
2018
AWS - Web Hosting & Cloud Compute
Since 2018, I've leveraged Amazon Web Services for private-contract web design and development services.
2017
SGIO Customer Experience Program
Managed the SGIO Customer Experience Program, including Workshops and supporting brand partnerships with West Coast Eagles.
2016
AIME Mentoring
I have an active Working with Children Volunteer Check as part of the AIME Mentoring program.
2015
CCI Global, Durban South Africa - CX Program
In October 2015, I travelled to CCI Global Call Centres and Careerbox in Durban South Africa to implement a Customer Experience and Recruitment Program for 500+ seat Sales, Service and Claims centre for Insurance Australia Group, Coles Insurance, SGIO and SGIC brands.
2003
Tatebayashi, Japan
In 2003, I travelled to Tatebayashi, Japan as part of an exchange program.
2002
Japanese Tourism Experience
I gained work experience at Japan Travel Bureau, including Japanese tour guide at Dreamworld, Gold Coast.