I managed Continuous Improvement Program for the Coles Insurance, KMART Tyre and Auto Insurance, Lumley Special Vehicles and Lumley Retail Warranty business.
Business problem
Ensure change requests are managed through a pipeline and deliver cost-benefit
What I did
Developed change pipeline and routines for system enhancements
Coached and managed Business Improvement Analyst to improve stakeholder engagement in the change routines and effectiveness
Managed conversations and interactions between external stakeholders from different locations to improve operating routines and staff interactions
Applied Lean Six Sigma methodologies to build business cases and measure baseline, develop new solutions and control the implementation and quality outputs for improvements
Outcomes
Over $3 Million in cost savings and efficiency benefits over three years, leveraging insights developed by my team
Regularly managed over 15+ new change requests each month for two key software solutions, with business cases and reviews by Change Advisory Board (CAB)
Improved communication and effectiveness across teams by breaking down barriers between technical developers, operations managers and business analysts