Knowledge Management Software

I procured and implemented a Knowledge Management framework for Wesfarmers Insurance, leveraging LivePro software.

Business problem

What I did

  1. Assessed vendor landscape across five different KM vendors
  2. Developed business case including approvals for software 
  3. Built Business Requirements Document (BRD) for procurement
  4. Project managed procurement process for three vendors
  5. Once preferred vendor was selected, managed IT, legal and compliance signoff
  6. Developed change management strategy for new solution
  7. Designed KM governance and content guidelines for migration 
  8. Managed Subject Matter Experts to design and develop content
  9. Built implementation roadmap, managed migration and stabilisation of new solution
  10. Managed engagement strategy to embed new ways of working within organisational routines


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