Change & Internal Communications Strategy

I designed, implemented and managed the Change & Internal Communications Framework and routines for Coles Insurance.

Business problem

What I did

  1. Prepared a baseline of current performance metrics on staff attitudes towards internal communications as well as measured pageviews/interactions of Intranet portal
  2. Designed refreshed content guidelines for Intranet as well as email and print communication templates and branded identities
  3. Redeveloped Intranet Information Architecture (IA)
  4. Launched and managed internal communications routines for all staff, including frontline and management


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