Connection Heroes Program

I designed, built and launched the Connectnow Connection Heroes program.

Business problem

What I did

  1. Attended Human Centred Design LUMA workshops to uncover customer empathy
  2. Company-wide national launch of Customer Heroes program
  3. Design, printing and warehousing for branding, merchandise, office decorations, computer assets.
  4. Coached and mentored staff on Human Centred Design principles to develop prototypes for solutions to customer problems
  5. Coached training facilitator to build a 64-module skills uplift program

What was the outcome

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