Acqueon Dialler

Business problem

• Operational efficiency needed for outbound dialling activity
• Automated customer journeys needed, including campaign design
• Answering Machine Detection needed to reduce cost-to-serve

What I did

1. Implementation of Salesforce Service Cloud Voice
2. Integration of Acqueon Integration and Amazon Connect Flows
3. Campaign management and customer experience design
4. Legal approvals for campaign and sales funnels
5. Technical integration for Whispir SMS solution
6. Agent-specific routing profiles
7. Dedicated callback functions and automated dialling
8. Answering Machine Detection (AMD) testing, validation and deployment